Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit a booking inquiry or reservation request
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter
• Create an account on our website
• Participate in surveys or promotional activities

This information may include: name, email address, phone number, physical address, date of birth, passport information (for permit bookings), payment information, and travel preferences.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Booking and Service Delivery: To process your tour bookings, arrange permits, book accommodations, and provide safari services
• Communication: To respond to your inquiries, send booking confirmations, and provide customer support
• Marketing: To send you promotional materials, newsletters, and special offers (with your consent)
• Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Safety: To ensure the safety and security of our clients during tours

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Hotels, lodges, national parks, and transportation providers necessary for tour operations
• Government Authorities: Uganda Wildlife Authority for gorilla permit processing
• Payment Processors: Secure third-party payment gateways for transaction processing
• Legal Requirements: When required by law or to protect our legal rights
• Business Partners: Trusted partners who assist in tour operations (all bound by confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee confidentiality agreements
• Secure payment processing

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. Cookies are small text files placed on your device that help us:

• Remember your preferences and settings
• Analyze website performance and user behavior
• Provide personalized content and experiences
• Enable certain website functions

Types of cookies we use:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
• Functional cookies: Remember your preferences for a better experience

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for marketing purposes
• Portability: Request transfer of your information to another service provider
• Withdrawal: Withdraw consent for data processing at any time

To exercise these rights, please contact us at booking@iztravelagency.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for 7 years for tax and legal compliance purposes.

8. International Data Transfers

Our operations are based in Uganda. If you are accessing our services from outside Uganda, your information may be transferred to and processed in Uganda. By using our services, you consent to this transfer and processing.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: